Returns

• Our hope is that you are completely satisfied with your Garri & Grits purchase. Should any item fail to meet your expectations, simply return it within 30 days of purchase in a new and unused condition and we will gladly exchange it or refund your merchandise price. Returns received past 30 days of purchase will not be refunded. 
• Original shipping and processing charges are not refundable. 
• If you want to return an item, please follow the steps below:

1. Please fill out a Return Request Form within 10 days of receipt.
2. Return shipping costs may be the responsibility of the buyer. We handle returns on a case-by-case basis.
3. Items must be returned in unused condition in their original packaging.
4. Make sure to ship the contents in a sturdy box (not a paper envelope or padded mailer), as damaged returns cannot be accepted.
5. Please include a copy of your order receipt with order number.
6. Choose a mail carrier, pay for postage (unless you qualify for a pre-paid label from us), and send it to the address below. Postmarked date must be within 30 days of purchase. We recommend using a shipping service that offers tracking numbers:

• We'll credit your account in the original form of payment within 7 business days after the returned merchandise is received at our warehouse.  It may take up to two billing cycles for the credit to appear on your monthly credit card or bank statement depending on the issuing bank and/or billing cycle. 
• Please contact us at orders@garriandgrits.com if you have any additional questions.

Damaged/Missing/Incorrect Item

• Please report any damage, missing, or incorrect item(s) upon receiving your delivery to orders@garriandgrits.com. Please keep all the contents of the package in place and take photos of the damaged parcel in order to file a claim.

Customer Service

• For any other inquiries, please do not hesitate to contact us at hello@garriandgrits.com Mon-Fri between 9am-5pm EST.